Terms & Conditions
Terms & Conditions – Cuddle Crew & Co
Last Updated: June 2026
Welcome to Cuddle Crew & Co. By using our website and purchasing from us, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
Business Information
Business Name: Cuddle Crew & Co
Website: https://cuddlecrewco.com
Customer Support Email: support@cuddlecrewco.com
Business Location: Newport, Wales, United Kingdom
Customer Support Hours:
Monday – Friday
09:00 AM – 05:00 PM (UK Time)
🛍️ General Information
This website is operated by Cuddle Crew & Co. Throughout the site, the terms "we", "us", and "our" refer to Cuddle Crew & Co.
By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return & Refund Policy.
📦 Orders
• All orders are subject to availability and confirmation of payment.
• We reserve the right to cancel, refuse, or limit any order at our discretion.
• Once an order has been placed, changes or cancellations may not always be possible.
• Customers are responsible for providing accurate billing and shipping information.
💳 Pricing & Payments
• All prices are displayed in GBP (£).
• We reserve the right to change prices without prior notice.
• Payment must be completed before order processing begins.
• Any applicable taxes, duties, or import charges are the responsibility of the customer unless otherwise stated.
🚚 Shipping
Shipping times and costs are outlined in our Shipping Policy.
• Orders are typically processed within 1–3 business days.
• Standard UK delivery is typically 3-5 business days.
• Customers will receive tracking information by email once their order has been dispatched, where tracking is available.
Estimated delivery times are provided for guidance only and may vary due to courier services, weather conditions, customs procedures, public holidays, or other factors outside our control.
🔄 Returns & Refunds
Please refer to our Return & Refund Policy for complete details.
Returns may be requested within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.
📸 Product Information
We make every effort to display product descriptions, images, pricing, and specifications accurately.
However, slight variations in colour, packaging, product appearance, or dimensions may occur depending on manufacturers, suppliers, and screen settings.
👶🐶 Baby & Pet Safety Disclaimer
Our products are carefully selected for babies and pets. However:
• Baby products must always be used under adult supervision.
• Pet products should be used according to instructions and suitability.
• Customers are responsible for determining whether a product is suitable for their child or pet.
• We are not liable for injuries, damages, or losses resulting from misuse or improper use of any product.
🔐 Intellectual Property
All content on this website, including logos, branding, product descriptions, images, graphics, videos, and text, is the property of Cuddle Crew & Co and may not be copied, reproduced, distributed, or used without prior written permission.
⚠️ Limitation of Liability
To the fullest extent permitted by law, Cuddle Crew & Co shall not be liable for:
• Indirect, incidental, or consequential damages.
• Delays caused by shipping carriers or third-party service providers.
• Losses resulting from misuse of products after delivery.
• Events beyond our reasonable control.
🌍 Third-Party Services
We may use third-party services, including payment processors, shipping providers, marketing platforms, and analytics services.
We are not responsible for the performance, privacy practices, or policies of third-party providers.
🔄 Changes to Terms
We reserve the right to update, modify, or replace these Terms & Conditions at any time.
Changes become effective immediately upon publication on this website. Continued use of our website following any changes constitutes acceptance of those changes.
⚖️ Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
📧 Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Email: support@cuddlecrewco.com
Website: https://cuddlecrewco.com
Business Location:
Newport, Wales, United Kingdom
Customer Support Hours:
Monday – Friday
09:00 AM – 05:00 PM (UK Time)
❤️ Our Promise
At Cuddle Crew & Co, we are committed to providing a safe, trustworthy, and enjoyable shopping experience for every family — both human and furry.
Thank you for supporting our family-run business.
🐾 Love in Every Snuggle, Care in Every Paw.