Return Policy
Return & Refund Policy – Cuddle Crew & Co
Last Updated: June 2026
At Cuddle Crew & Co, we want you to shop with confidence. If something isn't quite right, we're here to help.
🔄 Returns
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
To be eligible for a return:
• The item must be unused and in its original packaging.
• The item must be in the same condition that you received it.
• Proof of purchase (order number or receipt) is required.
• Return requests must be submitted before the item is returned.
📦 How to Request a Return
To request a return, please contact our customer support team at:
Please include:
• Your full name
• Order number
• Reason for return
• Photos (if the item is damaged, defective, or incorrect)
Once your request has been reviewed and approved, we will provide return instructions.
💸 Refunds
Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.
If approved:
• Refunds will be issued to your original payment method.
• Refunds are typically processed within 5–10 business days.
• Your bank or card provider may require additional processing time before the refund appears in your account.
🚚 Return Shipping Costs
• Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
• Original shipping charges are non-refundable unless the return is due to our error.
❗ Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please provide photographs of the issue and your order number. We will investigate and arrange a replacement, exchange, or refund where appropriate.
🚫 Non-Returnable Items
For hygiene, safety, and product-specific reasons, certain items cannot be returned, including:
• Used baby feeding products
• Personalised or custom-made products
• Gift cards
• Items marked as final sale or clearance
⏳ Late or Missing Refunds
If you have not received your refund after 10 business days:
-
Check your bank account again.
-
Contact your credit or debit card provider.
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Contact your bank, as processing times may vary.
If you still require assistance, please contact us at:
📞 Customer Support
Business Name:
Cuddle Crew & Co
Website:
https://cuddlecrewco.com
Email:
support@cuddlecrewco.com
Business Location:
Newport, Wales, United Kingdom
Customer Support Hours:
Monday – Friday
09:00 AM – 05:00 PM (UK Time)
❤️ Our Promise
At Cuddle Crew & Co, we care about families — both two-legged and four-legged. We are committed to providing quality products, transparent policies, and excellent customer service.
Thank you for shopping with Cuddle Crew & Co.
🐾 Love in Every Snuggle, Care in Every Paw.