Contact
Contact Us – Cuddle Crew & Co
We're here to help! Whether you have a question about your order, need product advice, or simply want to say hello, the Cuddle Crew & Co team is always happy to hear from you.
💬 Get in Touch
📧 Email: support@cuddlecrewco.com
📍 Business Location:
Newport, Wales, United Kingdom
🕒 Customer Support Hours:
Monday – Friday
09:00 AM – 05:00 PM (UK Time)
⏱️ Response Time:
We aim to respond to all enquiries within 24–48 business hours.
Because we know how important your little ones and furry friends are, we do our best to provide fast and friendly support.
🛍️ Order Support
If your enquiry relates to an order, please include:
• Your full name
• Order number
• A brief description of your enquiry
Providing these details helps us resolve your request as quickly as possible.
🚚 Shipping & Delivery Questions
If you have questions about shipping times, order tracking, or delivery updates, please check your shipping confirmation email and tracking information first.
If you still require assistance, our support team will be happy to help.
🔄 Returns & Refunds
If you would like to request a return or refund, please contact us within 30 days of receiving your order.
Our team will guide you through the return process and provide instructions where applicable.
❤️ Our Promise
At Cuddle Crew & Co, we're a family-inspired brand built around comfort, care, and trust.
Every message matters to us, and we work hard to make your experience smooth, friendly, and stress-free.
Because behind every order is a family we genuinely care about.
🐾 Thank you for being part of the Cuddle Crew family.
Love in Every Snuggle, Care in Every Paw.