Shipping Policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Cuddle Crew & Co. We are committed to delivering your order safely and efficiently.

United Kingdom Shipping

We currently ship throughout the United Kingdom.

Delivery Options

Standard Delivery
Estimated delivery: 3–5 business days

Delivery times are estimates and may vary depending on your location, courier service, and seasonal demand.

Order Processing

• Orders are processed within 1–3 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Tracking Your Order

Once your order has been shipped, tracking information will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking information to become active.

Shipping Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to:

• High order volumes
• Adverse weather conditions
• Courier disruptions
• Customs or regulatory delays
• Public holidays

Cuddle Crew & Co is not responsible for delays caused by third-party courier services once an order has been dispatched.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at support@cuddlecrewco.com.

Our team will investigate the issue and work with the courier to resolve it as quickly as possible.

Incorrect Shipping Information

Customers are responsible for ensuring that shipping information is accurate at checkout.

Cuddle Crew & Co is not responsible for delays or delivery failures caused by incorrect or incomplete shipping addresses provided by customers.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us at support@cuddlecrewco.com.

Website: cuddlecrewco.com
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
We aim to respond to all enquiries within 24–48 business hours.