Shipping Policy

Shipping Policy – Cuddle Crew & Co.

At Cuddle Crew & Co., we aim to deliver your order safely, quickly, and with care — because every parcel carries something special for your little ones and furry companions.

📦 Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

🚚 Shipping Times

🇬🇧 United Kingdom

Standard Delivery: 3–7 business days after dispatch
Shipping Fee: £2
Free Shipping: On orders over £20

🌍 International Shipping

Delivery Time: 7–15 business days after dispatch
Shipping Fee: Calculated at checkout based on destination

📍 Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can follow your parcel every step of the way.

If you do not receive tracking details, please check your spam folder or contact us.

⏳ Delivery Delays

While we work with trusted courier partners, delays may occasionally occur due to:

High order volumes
Weather conditions
Customs processing (for international orders)
Courier disruptions

We appreciate your patience in such cases.

❗ Incorrect Address

Please ensure all shipping details are correct at checkout. Cuddle Crew & Co. is not responsible for delays or lost parcels due to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us immediately.

📦 Lost or Damaged Parcels

If your order arrives damaged or does not arrive within the estimated time frame, please contact us within 48 hours of the expected delivery date:

📧 deorukhkardarshan13@gmail.com

We will work with the courier to resolve the issue as quickly as possible.

💬 Contact Us

If you have any questions about shipping or delivery, feel free to reach out: